Refund Policy
Last updated 24 August 2026
This policy sets out when a ZenHost service can be refunded. Different services follow different rules, because some costs — a domain registration in particular — are paid to third parties the moment you buy and cannot be recovered.
Domains
Domain registrations, renewals and transfers are generally non-refundable. Once a domain is registered the fee is paid to the registry and cannot be reversed, even if the registration happened moments ago. Please check the spelling before you buy. See our Domain Registration Terms for detail.
Hosting and email
Hosting and email are paid in advance for the term you choose. After activation, fees are non-refundable except where required by law or where ZenHost confirms that the purchased service was not delivered.
When you cancel, the service continues until the end of the paid period and is then not renewed.
How to request a refund
Email support@zenhost.africa from the address on your account, with your order reference. We will confirm whether the service qualifies and, where it does, process the refund to your original payment method.
Chargebacks
If you believe you were charged in error, contact us first — we can usually resolve it faster than a card or mobile-money dispute, and a dispute may suspend the affected service while it is investigated.
Questions about this policy? Email support@zenhost.africa.